Returns & Exchanges
At ESR, we stand behind our electronics with a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your tech gear isn't the perfect fit, we make the return or exchange process simple and transparent.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, including all cables and manuals, to ensure the product remains protected during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned device, we will process your refund or ship your replacement within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing